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Customer Success Manager EU
MakersiteSupply Chain company
Stuttgart, GermanyMid
Partech
Lightrock
SE Ventures
Hitachi Ventures
KOMPAS VC
Translink Capital
Sales & Account Management
About the role
TL;DR
Drive customer success and value realization for enterprise clients using Makersite's data software platform.
- •Makersite is seeking a technical Customer Success Manager in the EU to guide enterprise clients through complex software implementations, ensuring they achieve long-term value from the platform.
- •You will act as a trusted advisor, fostering strong relationships and driving customer success.
- •Key Responsibilities Provide expert guidance on lifecycle assessment (LCA), risk management, compliance, and cost optimization.
- •Drive customer renewals and identify upsell/cross-sell opportunities.
- •Collaborate with implementation, product, and commercial teams for successful deployments.
- •Create and maintain success documentation and report on customer progress.
- •Requirements Proven track record in leading high-value, complex software implementations for enterprise manufacturers.
- •Experience with enterprise business systems like ERP, PLM, or PIM.
- •Strong relationship-building skills with technical and business stakeholders.
- •Ability to drive adoption, mitigate risks, and support customer renewals and growth.
Required skills
Customer SuccessImplementation ManagementCustomer OnboardingRisk ManagementCompliance ManagementProduct ManagementCustomer ServiceExcelPowerPointJiraConfluenceSlack
Domain expertise
productivityai
Tech stack
PythonJavaScriptSQLJiraConfluenceSlackExcelPowerPoint