Customer Success Manager, Mid-Market
CentralizeRelationship Intelligence company
San Francisco, United StatesSenior
Sales & Account ManagementNew
About the role
TL;DR
Customer Success Manager to own mid-market portfolio, driving customer outcomes and adoption.
- •Centralize is seeking an early member for its Customer Success team to own the Mid-Market portfolio.
- •This role involves ensuring customers achieve their desired outcomes through effective onboarding, implementation, and adoption of Centralize's relationship intelligence platform.
- •Key Responsibilities Serve as the primary point of contact for top customers, owning their outcomes end-to-end.
- •Build and execute success plans focused on implementation and adoption, driving value realization.
- •Monitor customer health, proactively identify at-risk accounts, and drive product adoption, engagement, retention, and expansion.
- •Own renewals and support expansion conversations in partnership with Account Executives.
- •Act as the voice of the customer, synthesizing feedback and partnering with Product and Engineering on feature requests.
- •Requirements 5+ years of experience in Customer Success, Implementation, or Technical Account Management, ideally with mid-market accounts.
- •Genuine passion for implementation and getting customers live and adopted.
- •Experience onboarding and supporting customers in a B2B SaaS environment.
- •Strong project management skills and comfort managing a book of 15 to 30 accounts.
- •Comfortable leading conversations with both end users and executive stakeholders.
Required skills
Customer SuccessImplementation ManagementProject ManagementCustomer OnboardingB2B Sales
Nice-to-have skills
SalesforceHubSpotCRM
Domain expertise
developer-toolsaiproductivity
Tech stack
Customer SuccessImplementation ManagementProject ManagementSalesforceHubSpotCRMCustomer Onboarding