Account Manager
AlexRecruitment AI company
San Francisco, United StatesMid
Sales & Account ManagementNew
About the role
TL;DR
Manage enterprise accounts, drive revenue growth, and deepen customer relationships.
- •As an Account Manager at Alex, you will own the relationship and revenue for a book of enterprise accounts, working in a pair with a Forward-Deployed Engineer.
- •You will be responsible for retaining and growing revenue, deepening customer relationships, and identifying strategic expansion opportunities.
- •Key Responsibilities Own Net Revenue Retention (NRR) for your book, including renewals, upsells, and expansions.
- •Multi-thread relationships across executive sponsors, champions, and daily users to ensure account stability.
- •Drive user adoption through onboarding, training, and proactive monitoring of usage metrics.
- •Build business cases internally and externally to champion Alex and leverage wins into case studies.
- •Lead Quarterly Business Reviews (QBRs) with stakeholders, using data and roadmap insights to drive expansion.
- •Requirements 5+ years in Account Management, Customer Success with a revenue number, or AE role at a SaaS company.
- •Proven track record of owning renewals end-to-end and comfort with revenue targets.
- •Ability to drive customer behavior change and influence how teams work.
- •Credibility with both executives and day-to-day users.
- •Technically fluent, capable of discussing integrations and knowing when to involve engineering.
- •Data-driven storyteller with experience using metrics to proactively manage accounts.
- •Commercially confident and eager to build playbooks for the Account Management function.
Required skills
SalesforceHubSpotAccount ManagementRevenue OperationsEnterprise SalesNegotiationProduct ManagementCustomer OnboardingImplementation Management
Domain expertise
hrtechproductivityai
Benefits & perks
equity, health insurance, dental insurance, vision insurance, unlimited PTO, company-paid team lunches, great company events
Tech stack
PythonJavaScriptTypeScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceSalesforceHubSpotREST API