Senior Customer Success Manager, UK
AlgoliaAI Search company
London, United Kingdom£83,500 - £104,400 GBPSenior
Accel
Salesforce Ventures
Index Ventures
Lone Pine Capital
Storm Ventures
Alven Capital
Sales & Account ManagementNew
About the role
TL;DR
Drive customer success, retention, and expansion for Algolia's UK clients.
- •Algolia is seeking a Senior Customer Success Manager to join their growing team.
- •This role focuses on driving customer value, retention, and expansion by building strong relationships and ensuring customers achieve their business objectives.
- •Key Responsibilities Drive customer adoption, value realization, retention, and growth.
- •Lead product trainings and provide proactive recommendations for platform optimization.
- •Partner with Solutions Architects on implementation and act as the voice of the customer internally.
- •Identify and mitigate churn risk, and identify opportunities for account expansion.
- •Requirements 4+ years of experience in customer success, account management, or project management, preferably in SaaS.
- •Proven ability to build relationships, communicate effectively at all organizational levels, and drive decisions.
- •Excellent presentation, written, and verbal communication skills.
- •Strong time management and prioritization abilities.
Required skills
Customer SuccessAccount ManagementProject ManagementPresentation SkillsSalesforceHubSpotCRMJiraConfluenceSlack
Tech stack
Customer SuccessAccount ManagementProject ManagementSalesforceHubSpotCRMJiraConfluenceSlack