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Technical Account Manager, Enterprise
Fireworks AIGenerative AI company
London, United KingdomMid
Index Ventures
Lightspeed Venture Partners
Sequoia Capital
Benchmark
Evantic Capital
AMD Ventures
Sales & Account Management
About the role
TL;DR
Manage technical relationships with enterprise customers building AI solutions on the Fireworks platform.
- •Fireworks AI is seeking a Technical Account Manager (TAM) to serve as the technical liaison for customers building on their fast inference platform.
- •This hybrid technical and commercial role involves driving customer onboarding, deep technical adoption, and long-term account health for companies running production AI workloads at scale.
- •Key Responsibilities Own the post-sale technical relationship from kickoff through go-live, including model deployment, integration architecture, and performance benchmarking.
- •Advise customers on model selection, fine-tuning, prompt engineering, and optimization strategies.
- •Act as the technical escalation point for production issues, coordinating with Engineering and Support.
- •Synthesize customer feedback to influence product and engineering roadmaps.
- •Own the technical narrative for business reviews and partner with Account Executives on renewal and expansion strategies.
- •Requirements 4+ years in a technical, customer-facing role (TAM, Solutions Engineering, etc.) at an enterprise software or AI/ML company.
- •Strong technical foundation with comfort in APIs, cloud infrastructure (AWS/GCP/Azure), and hands-on coding ability.
- •Direct experience with LLMs in production, including prompt engineering, fine-tuning, RAG, or agent architectures.
- •Proven track record of managing enterprise relationships end-to-end, including technical delivery and commercial outcomes.
- •Excellent written and verbal communication skills, with the ability to translate between technical and business stakeholders.
Required skills
LLMsLangChainHugging FacePythonAWSGoogle CloudAzureGitLinux
Nice-to-have skills
TensorFlowPyTorchscikit-learnDockerKubernetesREST APIgRPC
Domain expertise
aideveloper-tools
Tech stack
PythonAWSGoogle CloudAzureLLMsTensorFlowPyTorchscikit-learnLangChainHugging FaceDockerKubernetesGitLinuxREST APIgRPC