Customer Success Engineer (Scaled)
DeepgramSpeech Recognition company
RemoteMid
In-Q-Tel
Madrona
Tiger Global Management
AVP
Alkeon
Wing Venture Capital
Sales & Account Management
About the role
TL;DR
Drive customer success at scale through technical expertise and automated systems.
- •Deepgram is seeking a Customer Success Engineer (Scaled) to drive adoption, retention, and expansion for their fastest-growing customer segment through a digital-first, one-to-many approach.
- •This role is for a technical systems builder who can design scalable customer journeys and automate workflows.
- •Key Responsibilities Design and execute scalable customer journeys and automated workflows.
- •Provide hands-on technical guidance and troubleshoot L1/L2 issues for developer audiences.
- •Build and maintain reusable enablement assets like guides and sample code.
- •Monitor account health and trigger proactive outreach based on data.
- •Identify and scope expansion opportunities at scale.
- •Requirements 3-5+ years in a technical, customer-facing role at an API-driven, developer-first, or AI company.
- •Fluency in APIs, developer workflows, and integration patterns.
- •Experience serving a high volume of customers or building scaled/tech-touch programs.
- •Systems thinking and process orientation to build repeatable solutions.
- •Excellent written and verbal communication skills.
Required skills
LLMsPythonJavaScriptTypeScriptREST API
Nice-to-have skills
Customer OnboardingImplementation Management
Domain expertise
developer-toolsai
Tech stack
PythonJavaScriptTypeScriptREST APILLMs
