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Technical Support Automation Specialist
TractianPredictive Maintenance company
Remote
Sapphire Ventures
General Catalyst
Next47
NGP Capital
Y Combinator
About the role
- •Customer at TRACTIAN The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian.
- •We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts.
- •Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others.
- •Every member of our team directly affects the results of our clients.
- •As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
- •What You’ll Do As a Technical Support Automation Specialist at TRACTIAN, you will serve as the bridge between technical support and automation engineering, providing high-level technical assistance to our clients and ensuring robust integration of our monitoring solutions in industrial environments.
- •You will be responsible for validating, implementing, and maintaining industrial communication systems, integrating PLCs and sensors, interpreting electrical diagrams, and ensuring system performance.
- •You will also act as a technical reference during the implementation and post-implementation phases, supporting both on-site and remote operations.
- •Responsibilities Provide technical support for automation-related issues, ensuring the correct operation and integration of sensors, PLCs, and monitoring platforms.
- •Diagnose and resolve complex technical problems involving industrial communication protocols, electrical diagrams, and control systems.
- •Interpret and adjust electrical diagrams and PLC logic during installations or support requests.
- •Collaborate with Hardware, Data Science, and Product teams to improve hardware-software integration in industrial environments.
- •Knowledge of electrical equipment and networks, as well as terminology related to this field and their applications: power factor, phase diagram, consumption, reactive power, phases, etc Provide both remote and on-site support to ensure customer satisfaction and reduce downtime.
- •Document technical cases, customer interactions, and solutions through our Helpdesk and CRM (HubSpot).
- •Assist in identifying technical opportunities for upsell, expansion, or system optimization.
- •Share knowledge internally and contribute to the creation of technical documentation related to automation and industrial integration.
- •Bonus Points Fluent in English.
- •Previous experience in B2B technical support roles or industrial automation projects.
- •Experience with sensor installation and sizing (vibration, temperature, pressure, flow, etc.).
- •Knowledge of SCADA/DCS systems and industrial instrumentation.