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Enterprise Customer Success Manager (Italian-Speaker)
AkeneoProduct Information company
Paris, FranceSenior
Summit Partners
Alven
Sales & Account Management
About the role
TL;DR
Manage strategic accounts to ensure customer success and drive retention and growth.
- •Akeneo is seeking an Enterprise Customer Success Manager to help key customers achieve their goals by optimizing product usage.
- •This role directly impacts customer retention and growth by guiding clients from implementation through renewal.
- •Key Responsibilities Build strong relationships with customers and partners, including C-level executives.
- •Drive adoption of Akeneo's software and AI integrations, identifying expansion opportunities.
- •Develop and execute customer success plans to ensure customers achieve business outcomes and ROI.
- •Proactively identify and mitigate customer risk to ensure retention and growth targets are met.
- •Collaborate with internal teams to ensure successful customer deployments and ongoing value realization.
- •Requirements Fluent in Italian and English (Spanish is a plus).
- •Solid background in customer success or project management within the SaaS industry, preferably in product data management.
- •Expertise in developing and executing customer success plans, including risk management and health monitoring.
- •Proven experience creating trusted relationships with customer contacts up to C-level.
- •Strong track record in managing high-value customer accounts, driving retention, and achieving growth targets.
Required skills
Customer SuccessAccount ManagementProduct ManagementAgileScrumImplementation ManagementCustomer OnboardingProject ManagementBusiness DevelopmentSalesforceHubSpotExcel
Domain expertise
ecommerceretail
Benefits & perks
Flexible working hours, Hybrid setup, Work from Anywhere, Annual leave, Home office budget, Commuter benefits, Meal vouchers, Parental leave, Daycare, Volunteering days, Employee Resource Groups, Professional development budget, Onboarding program, Private medical insurance, Life insurance, Income protection, Mental health support
Tech stack
PythonJavaScriptSQLReactNode.jsAWSDockerKubernetesCI/CDGitJiraConfluenceREST APISalesforceHubSpotExcelPowerPointGoogle AnalyticsGA4Product ManagementAgileScrumCustomer SuccessCustomer OnboardingImplementation Management