Sr. Customer Success Manager
FireworkVideo Commerce company
IndiaSenior
Lightspeed Venture Partners
SoftBank Vision Fund
American Express
IDG Capital
GSR Ventures
Aramex Ventures
Sales & Account ManagementNew
About the role
TL;DR
Nurture and grow enterprise customers by managing strategic relationships and driving business value.
- •Firework is revolutionizing connected commerce with an AI-powered video commerce platform.
- •We are seeking an experienced customer success professional to nurture and grow enterprise customers.
- •Key Responsibilities Own a portfolio of enterprise accounts, serving as the primary strategic partner.
- •Drive customer lifetime value by identifying expansion opportunities and mitigating churn risk.
- •Manage the end-to-end post-sale customer journey, including onboarding, adoption, and ROI measurement.
- •Lead executive business reviews demonstrating business impact and ROI.
- •Requirements 7+ years of customer success, account management, or strategic relationship management experience supporting U.S. enterprise customers.
- •Proven track record of managing commercial KPIs such as renewal rate, expansion, and net revenue retention.
- •Strong commercial and product acumen, with demonstrated experience contributing to customer growth.
- •Experience with CRM and Customer Success platforms such as Salesforce and Gainsight is preferred.
- •Ability to work U.S. business hours.
Required skills
Customer SuccessAccount ManagementSalesforceEnterprise SalesB2B SalesRevenue OperationsProduct ManagementCustomer OnboardingImplementation Management
Domain expertise
ecommerceretail
Tech stack
Salesforce
