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Senior Field Analyst
TractianPredictive Maintenance company
On-site
Sapphire Ventures
General Catalyst
Next47
NGP Capital
Y Combinator
About the role
- •Customer at TRACTIAN The Customer team is the main driver of long-term value, retention, and expansion at Tractian.
- •Our focus is on growing within our existing customer base, cross-selling different products, and strengthening relationships with current accounts.
- •Our Enterprise customers include Fortune 500 companies such as Hyundai, Bosch, Unilever, Suzano, and PepsiCo, among others.
- •Each member of our team has a direct impact on our customers’ results.
- •As part of this team, you will work closely with customers to understand their needs and help create solutions that improve their maintenance processes.
- •What you'll do As a Field Analyst, you will be the company’s representative at customer sites, responsible for installing our products and providing on-site support.
- •This role requires a combination of technical expertise and customer service skills to ensure successful installations, ongoing maintenance, and effective troubleshooting of our solutions, while building positive customer relationships and ensuring technical reliability.
- •Responsibilities Perform on-site installation and configuration of our software and hardware solutions; Train customers on the proper use and maintenance of the installed products; Provide on-site technical support and perform troubleshooting when needed; Coordinate with production teams to ensure timely delivery and installation of materials; Document installation processes and customer interactions in HubSpot CRM; Revisit customer sites for routine maintenance inspections and follow-ups; Ensure compliance with safety regulations and company installation standards.
- •Requirements Solid experience with on-site installations and in-person technical support in technology-driven environments; Knowledge of mechanical and electrical systems relevant to our products; Strong organizational and time management skills; Ability to work independently and efficiently manage on-site responsibilities; Excellent interpersonal skills and aptitude for training customers; Proficiency in technical documentation and CRM software.
- •Bonus Points Certifications in electrical, mechanical, or related fields; Availability for frequent travel for installations and on-site support; Fluency in English.