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Customer Support Specialist (English, Arabic/Turkish)
Coda PaymentsPayments company
Jakarta, IndonesiaMid
Insight Partners
GIC
Smash Capital
Apis Partners
GMO VenturePartners
Golden Gate Ventures
Operations & Strategy
About the role
TL;DR
Respond to and resolve customer inquiries across multiple support channels.
- •Coda is a global growth engine for commerce, connecting people, digital products, and payments.
- •This role involves responding to and resolving customer inquiries across various channels, ensuring customer satisfaction.
- •Key Responsibilities Respond and resolve customer inquiries professionally and emphatically via email, web forms, Live Chat, Facebook, WhatsApp and other support channels.
- •Document all interactions accurately in the ticketing or CRM system for tracking and reporting purposes.
- •Collaborate with internal teams to escalate and resolve complex customer issues.
- •Monitor customer feedback from digital platforms and share insights for process improvements.
- •Ensure response times meet service-level agreements (SLAs) and quality benchmarks.
- •Requirements Proven experience in customer support or client servicing, preferably managing digital communication platforms.
- •Proficient in English and able to communicate effectively in either Arabic or Turkish.
- •Strong written communication skills with a customer-first approach.
- •Proficient in using CRM tools and ticketing systems such as Zendesk.
- •Excellent problem-solving skills, highly organised with exceptional attention to detail.
Required skills
Customer Service
Domain expertise
ecommerce