Implementation Consultant
OneTrustCybersecurity company
Madrid, SpainMid
Insight Partners
Coatue
TCV
SoftBank Vision Fund
Franklin Templeton
Generation Investment Management
Operations & StrategyNew
About the role
TL;DR
Implement OneTrust solutions, manage customer relationships, and ensure platform adoption.
- •The Implementation Consultant role is key to OneTrust's delivery architecture, serving as the primary customer contact responsible for building relationships, leading solution implementation, and managing customer expectations.
- •Key Responsibilities Oversee the functional implementation and platform adoption for all customer implementations.
- •Support customers and ensure they receive exceptional services throughout the implementation process.
- •Establish yourself as a trusted advisor to ensure customer satisfaction with the OneTrust platform.
- •Monitor and analyze customer adoption of solution features and functionality.
- •Be the customer advocate, working with product and engineering teams to steer the OneTrust roadmap.
- •Requirements Bachelor's in Business, Industrial Engineering, Systems Engineering or related field. 1-3 years of relevant experience in software development, professional services, solution engineering, or technical consulting.
- •Effective customer-facing communication skills and proven ability to work directly with customers.
- •Proven ability to engage across corporate functions (Professional Services and Product Management).
- •Excellent verbal and written communication skills.
- •Practical experience in troubleshooting software and web services.
- •Relationship management and customer management expertise.
Required skills
PythonJavaScriptReactNode.jsAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDGitLinuxJira
Nice-to-have skills
ConfluenceFigmaPostmanSwaggerREST APISQLExcelPowerPoint
Benefits & perks
Comprehensive healthcare coverage, Flexible PTO, Equity RSUs, Annual performance bonus opportunities, Retirement account support, 14+ weeks of paid parental leave, Career development opportunities, Company-paid privacy certification exam fees
Tech stack
PythonJavaScriptReactNode.jsAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDGitLinuxJiraConfluenceFigmaPostmanSwaggerREST APISQLExcelPowerPoint