Moderation Escalation Specialist
RobloxUser-Generated Content company
Gurugram, IndiaMid
Altimeter Capital
Dragoneer Investment Group
Andreessen Horowitz
Tencent
First Round Capital
Warner Music Group
Operations & StrategyNew
About the role
TL;DR
Escalate safety incidents, act as a subject matter expert, and improve moderation processes.
- •Roblox's Safety Operations team protects users and developers from harm on the platform.
- •This role focuses on improving the safety escalation process, acting as a subject matter expert for high-impact user moderation, and providing policy teams with data for policy development.
- •Key Responsibilities Own high-visibility safety escalations end-to-end, analyzing content against community standards.
- •Communicate with internal customers and stakeholders, analyzing ambiguous incidents.
- •Manage and develop an effective escalations process meeting service level agreements.
- •Coordinate with cross-functional partners and moderation agents, implementing standard operating procedures.
- •Produce golden data labels for moderation training and policy purposes.
- •Requirements 5+ years of experience responding to incidents or escalations at a gaming, social media, or communications platform company.
- •Excellent communication skills for cross-functional collaboration, including with company leadership.
- •Experience on a trust and safety team or close work with policy/content moderation.
- •Interest in online safety, policy development, regulations, and emerging trends.
- •Strong project management skills, prioritization acumen, and ability to build processes.
Required skills
Project ManagementPythonSQLJiraConfluenceSlack
Domain expertise
gaming
Tech stack
PythonJavaScriptSQLGitLinuxJiraConfluenceSlack