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Customer Care Specialist - US
HelloFreshMeal Kit company
Manila, PhilippinesMid
HV Capital
Baillie Gifford
Upfront Ventures
Rocket Internet
Phenomen Ventures
Kinnevik AB
Operations & Strategy
About the role
TL;DR
Serve as the primary point of contact for customers, providing expert knowledge and resolving issues.
- •At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences.
- •Our culture is built on collaboration, continuous learning, and a commitment to excellence.
- •You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment.
- •Key Responsibilities Be the first point of contact for customers, sharing passion for delivering exceptional customer experiences.
- •Educate customers on products, features, and subscription services.
- •Investigate customer feedback and complaints to provide effective solutions.
- •Ensure high level of accuracy in error tracking, reporting, and documentation.
- •Actively suggest ways to improve internal procedures and processes.
- •Requirements At least 1 year Customer Service Experience in BPO set-up.
- •At least High School Graduate (old curriculum).
- •Amenable to work in Inoza Tower, BGC, Taguig City and Exxa, Bridgetowne.
Benefits & perks
HMO medical coverage, life insurance
Tech stack
Slack