Client Delivery Specialist
Hinge HealthTelemedicine company
San Francisco, United StatesMid
Tiger Global Management
Coatue
Insight Partners
Bessemer Venture Partners
Atomico
Operations & Strategy
About the role
TL;DR
Provide operational and administrative support to Client Success Leads for excellent client delivery.
- •Join Hinge Health’s Client Success team and help make excellent client delivery feel effortless.
- •As a Client Delivery Specialist, you’ll provide essential operational and administrative support to multiple Client Success Leads, helping them deliver accurate, timely, and high-quality experiences for our clients and their members.
- •Key Responsibilities Manage and execute assigned operational projects and support department and cross-functional initiatives.
- •Coordinate multiple priorities, timelines, and deliverables while following established processes.
- •Prepare client reports and segment client data based on defined criteria.
- •Resolve client issues and inquiries routed through Member Support and Billing.
- •Build strong working relationships with cross-functional stakeholders.
- •Requirements 1+ years of experience in operations, project coordination, customer success, administration, or a related field.
- •Demonstrated ability to organize multiple tasks and deadlines while maintaining accuracy.
- •Strong written and verbal communication skills.
- •Extreme attention to detail and customer-centered approach.
Required skills
Project ManagementCustomer SuccessExcelPowerPointSlackAirtableAsanaNotion
Nice-to-have skills
CRMJiraConfluence
Domain expertise
healthtech
Benefits & perks
Health insurance, Dental insurance, Vision insurance, Family planning tools, Travel reimbursements, 401(k) retirement plan, Company stock, Learning and development stipend
Tech stack
ExcelPowerPointGoogle AnalyticsGA4Looker StudioWorkdayGreenhouseLeverMarketoNotionSlackAsanaLinearMonday.comAirtable
