Strategy & Operations Associate - Customer Identity
N26Mobile Banking company
Barcelona, SpainMid
Coatue Management
Dragoneer Investment Group
Tencent
Valar Ventures
Third Point Ventures
Allianz X
Operations & Strategy
About the role
TL;DR
Drive strategy and operations for Customer Identity, bridging business goals and execution.
- •We are seeking a highly driven Strategy & Operations Associate for our Grow & Engage domain, specifically focusing on the Customer Identity team.
- •This role requires strong alignment across our internal Risk, MLRO and LYC Operations teams.
- •You will play a pivotal role in bridging the gap between strategy and execution, helping N26 grow and run better by translating ambitious goals into clear KPIs and tangible results.
- •Key Responsibilities Own and refine segment strategy, enabling data-driven trade-offs across Engagement and Subscriptions.
- •Drive KPI discipline, leading regular performance reviews and ensuring progress against core company targets.
- •Lead and coordinate cross-functional initiatives end-to-end, ensuring strong project management, clear ownership, timely delivery, and continuous optimization.
- •Act as the central connector across teams and partners, aligning stakeholders (Product, Tech, Data, Growth, Finance, etc.), resolving blockers, and driving execution on complex, high-impact topics.
- •Requirements Minimum of 3 years, preferably in fintech, banking, consulting, or B2C startup environments working with some of these topics: growth, funnel optimization, subscription models, customer engagement, product-led growth.
- •Bachelor’s degree in Finance, Accounting, Economics, Business Management, Mathematics, or related field from a top-tier institution.
- •Experience putting together business cases and making data-driven recommendations.
- •Proficiency in SQL, with the ability to independently source data and derive insights.
Required skills
SQLBusiness OperationsProduct ManagementCustomer SuccessGrowth Marketing
Domain expertise
fintech
Benefits & perks
Personal development budget, Work from home budget, Language apps, Public transportation, Premium subscription on personal N26 bank account, Subscriptions for friends and family members, Additional day of annual leave for each year of service, Relocation package, Visa support
Tech stack
SQL