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Patient Onboarding Associate- Call Center
Luna Physical TherapyPhysical Therapy company
RemoteMid
8VC
Boyd Street Ventures
BroadVision Group
Freesolo Capital
LDV Partners
Visionary Private Equity Group
Operations & Strategy
About the role
TL;DR
Handle patient onboarding, scheduling, and customer service via phone and email.
- •Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.
- •You will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments.
- •Key Responsibilities Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- •Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- •Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- •Requirements Office Admin experience, 1 year required Demonstrates a high level of customer service and interpersonal communication skills Call/Contact center or other high call volume experience, 1 year preferred Proficient with Google Suite
Required skills
ExcelPowerPoint
Domain expertise
healthcare
Benefits & perks
Work a consistent, fixed schedule!, A fun collaborative and supportive work environment with a fast-growing, innovative company., Realistic growth opportunities, Hybrid/remote work, Employee referral program, Medical, dental and vision benefits on the 1st of the month following start, 401k
Tech stack
ExcelPowerPoint