Restaurant Offboarding Specialist
WoltFood Delivery company
Berlin, GermanyMid
ICONIQ Capital
Highland Europe
83North
EQT Ventures
Tiger Global
DST Global
Operations & StrategyNew
About the role
TL;DR
Manage the end-to-end offboarding process for merchants and venues.
- •As a Restaurant Offboarding specialist you will be responsible for managing the end-to-end offboarding process for Merchants and venues, ensuring that each case is completed accurately, efficiently, and within the expected timelines.
- •Key Responsibilities Manage the end-to-end merchant/venue offboarding process, from receiving the request through final closure.
- •Communicate with Merchants regarding device returns, including sending return instructions, reminders, and shipping labels.
- •Track outstanding returns and proactively follow up with Merchants to ensure company-owned devices are recovered.
- •Update and maintain accurate information across Monday boards, Inventory, Ops tools, ticketing systems, and other relevant platforms.
- •Ensure venues and devices are correctly removed/released from relevant systems once the offboarding process is completed.
- •Requirements 1-3 years of experience in operations, customer/merchant support, logistics, asset management, or a similar operational role.
- •Strong organizational skills and ability to manage a high volume of cases simultaneously.
- •Excellent attention to detail, particularly when working across multiple systems and handling device/inventory information.
- •Fluent written & spoken German (B2) & Good professional working English.
Required skills
Customer ServiceMonday.comExcel
Domain expertise
logisticsfood
Tech stack
Monday.comExcel