Implementation Specialist, Single
WeavePatient Engagement company
IndiaMid
Tiger Global Management
Crosslink Capital
Bessemer Venture Partners
Catalyst Investors
Pelion Venture Partners
Lead Edge Capital
Operations & Strategy
About the role
TL;DR
Guide new customers through Weave platform implementation and training.
- •An Implementation Specialist guides new Weave customers through the onboarding process, ensuring successful adoption of the Weave platform.
- •You will be the main point of contact, managing customer configurations, training, and workflows.
- •Key Responsibilities Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.
- •Manage a portfolio of customers in various stages of onboarding.
- •Lead customer training and activation calls for Weave products.
- •Configure and activate Weave systems.
- •Troubleshoot implementation issues and partner with internal teams.
- •Requirements 2+ years of experience in customer-facing roles.
- •Strong presentation and customer training skills.
- •Ability to manage multiple implementations simultaneously.
- •Excellent verbal and written communication skills.
- •Strong technical aptitude and ability to troubleshoot software workflows.
Required skills
Customer OnboardingImplementation ManagementProject ManagementCustomer SuccessPresentation Skills
Nice-to-have skills
Product Management
Tech stack
Product ManagementProject ManagementCustomer SuccessCustomer OnboardingImplementation Management
