Senior Client Success Manager
VTSLeasing and company
New York, United StatesSenior
Bessemer
CBRE
Brookfield Ventures
Insight Venture Partners
BentallGreenOak
AmTrust Financial
Sales & Account Management
About the role
TL;DR
Partner with executive leaders to transform businesses and drive retention.
- •Client Success is the front line of VTS’s retention engine.
- •As a Senior CSM, you will partner with executive leaders at influential commercial real estate firms to transform their businesses.
- •Key Responsibilities Build Elite Partnerships with executive sponsors and decision-makers.
- •Drive Strategic Value Realization by identifying workflow gaps and maximizing ROI.
- •Command Retention by partnering with Sales and senior leadership to dictate retention strategies.
- •Collaborate Within a Coordinated Ecosystem to ensure an elite client experience.
- •Be the Voice of the Customer by channeling critical product feedback to Product and Engineering teams.
- •Mitigate Enterprise Risk by proactively spotting 'at-risk' accounts and deploying solutions.
- •Requirements 3-5 years of experience in a high-stakes, revenue-generating, or client-facing enterprise SaaS role.
- •Strong fluency or highly preferred experience within the Commercial Real Estate (CRE) industry.
- •Deeply curious, coachable, and tech-savvy, ready to embrace new AI tools and systems.
- •Masterful communication skills, comfortable navigating high-pressure rooms and steering conversations with C-suite stakeholders.
- •Thrives in a fast-paced, goal-driven environment and loves being a mentor and leader.
Required skills
Customer ServiceBusiness DevelopmentSalesAccount ManagementStrategic Planning
Nice-to-have skills
Technical LeadershipProduct ManagementProject ManagementMentoring
Domain expertise
proptech
Benefits & perks
Competitive compensation, Comprehensive health benefits, Pre-tax commuter benefits, 401(k) plan