Founding Onboarding Manager and Customer Success Manager (France)
voizeAI in company
Paris, FranceManager
Balderton Capital
HV Capital
Y Combinator
Redalpine
HPI Ventures
Sales & Account Management
About the role
TL;DR
Own customer onboarding and success for Voize in France, driving product activation and adoption.
- •As the Founding Onboarding Manager and Customer Success Manager for France, you will be responsible for the entire customer lifecycle, from initial product activation to long-term customer health.
- •This role is crucial for building Voize's presence in the French market.
- •Key Responsibilities Own the end-to-end rollout and success of French customers.
- •Deliver dynamic training sessions to activate users quickly.
- •Drive adoption through proactive communication and clear processes.
- •Monitor customer health and proactively identify risks.
- •Collaborate with cross-functional teams to solve challenges and provide market-specific feedback.
- •Requirements Proven experience in customer training or leading customer rollouts, ideally in healthcare or a complex operational environment.
- •Strong communication and presentation skills, fluent in French (C2) and good knowledge of English.
- •Ability to manage multiple customers effectively and a preference for clarity and structure.
- •Comfort working with data and dashboards to understand customer health.
- •Based in France, with flexibility to travel to customers 2-3 times a week.
Required skills
Presentation Skills
Nice-to-have skills
Product ManagementCustomer OnboardingImplementation Management
Domain expertise
healthcare
Benefits & perks
Stock options, 30 vacation days, Birthday off, Access to learning platforms, Flexible working hours, Fully remote
