Renewals Account Manager - Commercial/Named (Bilingual Spanish)
Veeam SoftwareData Protection company
Alpharetta, United States$103,800 - $173,000 USDMid
Insight Partners
TPG
Temasek
Microsoft
Neuberger Berman Capital Solutions
Canada Pension Plan Investment Board
Sales & Account Management
About the role
TL;DR
Manage customer renewals and expansion quotas by proactively engaging clients and driving sales.
- •Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale.
- •As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk.
- •Key Responsibilities Responsible for overachieving Quota tied to territory Renewal and Expansion goals.
- •Effectively manages Annual pipeline, by reaching out to customers many months before support expiration to perform customer experience assessments and environment health checks.
- •Proactive engagement with customers with the goal of educating customers of new product features, additional products, tie it to the business outcomes, close renewals and grow accounts by selling and closing Upgrades and New Licenses.
- •Cold call customers with lapsed support, with the goal of reactivating support.
- •Accurate forecasting, business analysis and sharing insights.
- •Requirements Minimum of 3+ years relevant work experience in Sales, Account Management, or Customer Success Account Management.
- •Bilingual (Fluent in English and Spanish).
- •Proven track record of overachievement of quota and KPIs.
- •Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team.
- •Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level.
Required skills
SalesforceSQLPythonJavaScriptBashSalesAccount ManagementCustomer SuccessPipeline ManagementNegotiation
Nice-to-have skills
Customer OnboardingImplementation Management
Benefits & perks
Unlimited paid time off, 12 paid holidays, 4 global VeeaMe Days for self-care, 24 paid volunteer hours annually, Paid parental leave, Medical, dental, and vision coverage, Mental health support, Therapy sessions, Digital wellness tools, 401(k) retirement plan with company matching contributions, Fertility, adoption, and surrogacy support, Paid volunteer time, 24/7 virtual veterinary care, Legal services, Identity protection, Supplemental health insurance options, Tax-advantaged spending accounts, LinkedIn Learning, O’Reilly, Mentoring, Workshops, Learning events
Tech stack
SalesforcePythonJavaScriptBashSQL
