Customer Success Associate
DatadogCloud Monitoring company
Tel Aviv, IsraelMid
Index Ventures
RTP Global
ICONIQ Capital
Amplify Partners
OpenView
Contour Ventures
Sales & Account ManagementNew
About the role
TL;DR
Drive customer adoption, retention, and growth for Datadog customers.
- •As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention.
- •You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts.
- •Key Responsibilities Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- •Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
- •Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
- •Act as an advisor to customers to ensure they’re leveraging the solution effectively.
- •Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
- •Requirements Customer-minded, always trying to provide the most value possible.
- •Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- •A strong communicator (written and verbal) with excellent attention to detail.
- •Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities. 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.
Required skills
Customer SuccessAccount ManagementSales
Benefits & perks
Best-in-breed onboarding, Sales training in MEDDIC and Command of the Message, An inclusive company culture, opportunity to join our Community Guilds, Intra-departmental mentor and buddy program for in-house networking, Continuous professional development, product training, and career pathing, New hire stock equity (RSU) and employee stock purchase plan (ESPP), Generous global benefits
Tech stack
Datadog
