Customer Success Associate (France)
DatadogCloud Monitoring company
Dublin, IrelandMid
Index Ventures
RTP Global
ICONIQ Capital
Amplify Partners
OpenView
Contour Ventures
Sales & Account ManagementNew
About the role
TL;DR
Drive customer adoption, retention, and growth by managing strategic relationships and providing value.
- •As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention.
- •You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts.
- •Key Responsibilities Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- •Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently Act as an advisor to customers to ensure they’re leveraging the solution effectively Monitor and identify usage trends to uncover renewal risks and support greater adoption rates Requirements Customer-minded, always trying to provide the most value possible Full professional French language skills and France regional market experience required Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- •A strong communicator (written and verbal) with excellent attention to detail 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success
Required skills
Customer SuccessAccount ManagementSalesforce
Nice-to-have skills
NegotiationSales
Benefits & perks
Onboarding, Sales training, Inclusive company culture, Mentor and buddy program, Professional development, Product training, Career pathing, Stock equity (RSU), Employee stock purchase plan (ESPP), Global benefits
Tech stack
PythonJavaScriptSQLBashReactNode.jsAWSDockerKubernetesCI/CDGitLinuxJiraConfluenceSlack
