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Customer Success Manager
Take2AI for company
New York, United StatesSenior
Human Capital
Reach Capital
Bertelsmann Healthcare Investments
SemperVirens VC
Honeystone Ventures
Sales & Account ManagementNew
About the role
TL;DR
Manage enterprise healthcare accounts, drive AI agent adoption, and own customer retention and growth.
- •Take2 is an AI agents platform for healthcare recruiting, automating the entire recruiting process for enterprise healthcare customers.
- •This role involves owning a portfolio of enterprise accounts, driving AI agent implementations, and shaping the customer success engine.
- •Key Responsibilities Own enterprise health system accounts end-to-end, from post-sale kickoff through renewal and expansion.
- •Lead AI agent implementations, configuring AI interviewers and integrations to achieve measurable outcomes.
- •Drive adoption by training recruiters and building champions within large, distributed teams.
- •Act as the voice of the customer, translating field insights into product feedback.
- •Own retention and growth metrics for your book of business.
- •Requirements 4+ years in customer success, implementation, or account management for B2B SaaS, with at least 2 years owning enterprise accounts.
- •Experience with healthcare organizations or HR tech/talent acquisition software.
- •Proven ability to lead complex implementations and drive adoption in large organizations.
- •Comfort working with limited process and excited to help build it out.
- •Analytical and rigorous in tracking account health and forecasting renewals.
- •Comfortable with emerging AI products and setting customer expectations.
Required skills
Customer SuccessAccount ManagementEnterprise SalesImplementation ManagementChange ManagementHubSpotCustomer Onboarding
Nice-to-have skills
Talent Acquisition
Domain expertise
hrtechhealthcare
Benefits & perks
equity, health insurance
Tech stack
HubSpot
