Customer Solutions Engineer
TRM LabsBlockchain Intelligence company
United StatesMid
Goldman Sachs
Bessemer Venture Partners
Blockchain Capital
Thoma Bravo
Galaxy Ventures
CMT Digital
Sales & Account Management
About the role
TL;DR
Own the technical relationship with US federal customers, guiding them from discovery to deployment.
- •As a Customer Solutions Engineer at TRM Labs, you will own the technical relationship with US federal and national-security customers, guiding them from initial contact through deployment.
- •You will design technical architectures, customize the TRM platform, integrate APIs, and provide expert support.
- •Key Responsibilities Own end-to-end TRM solutions, from understanding requirements to designing, customizing, integrating, and training customers.
- •Act as the go-to technical consultant during discovery calls, documenting requirements and guiding solution design.
- •Present TRM's APIs and architecture, providing detailed implementation guidance.
- •Develop and maintain high-quality resources for customer integrations.
- •Cultivate strong relationships with technical stakeholders and troubleshoot issues.
- •Requirements Professional experience in pre
- •and post-sales roles (Solutions Architect, Sales Engineer, etc.).
- •US Citizenship is required.
- •Exceptional customer-facing skills, able to empathize with technical and non-technical audiences.
- •Proven experience collaborating with engineering and product teams on API-based SaaS products.
- •Comfortable scripting in Python, JavaScript, or TypeScript.
Required skills
PythonJavaScriptTypeScriptREST API
Domain expertise
defensegovernment
Tech stack
PythonJavaScriptTypeScriptREST API