Customer Success Manager, Enterprise PST
Triple WhaleE-Commerce Analytics company
Remote$120K - $130KMid
NFX
Elephant
Shopify
Union Tech Ventures
PowerOne Capital Markets
Vinyl Capital
Sales & Account Management
About the role
TL;DR
Manage enterprise client relationships and drive program strategy for e-commerce success.
- •As a Customer Success Manager at Triple Whale, you will focus on and support our ecommerce stores and/or our agency Enterprise clients.
- •You will be joining a growing global team of superstar CSMs who love to help and guide our clients to success.
- •Key Responsibilities Own relationships with Enterprise clients and lead their program strategy in a consultative and data-driven fashion.
- •Advise on marketing strategy, best practices, and feature functionality.
- •Collaborate with Sales, Solutions Architects, and Support to provide maximum value for clients.
- •Drive executive-level relationships and identify opportunities to expand clients' suite of Triple Whale products.
- •Analyze customer usage to form accurate forecasts and manage risk.
- •Requirements Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment.
- •Ability to thrive in a dynamic, fast-paced startup environment.
- •Superb written and verbal communication skills.
- •Excellent computer skills and tech savvy.
- •Service-oriented, passionate about providing top-notch service to our clients.
Required skills
Customer SuccessAccount Management
Domain expertise
ecommercemartech
Tech stack
PythonJavaScriptReactNode.jsSQLAWSGoogle CloudAzureDockerKubernetesGitLinuxJiraConfluenceFigmaPostmanREST APIExcelGoogle AnalyticsGA4GreenhouseSlack
