Senior Customer Solutions Engineer
SysdigCloud Security company
United StatesSenior
Accel
Bain Capital Ventures
Insight Partners
Goldman Sachs
Permira
Guggenheim Investments
Sales & Account Management
About the role
TL;DR
Drive strategic customer engagement and technical solutions for enterprise clients.
- •Sysdig is seeking a Senior Customer Solutions Engineer to own executive-level relationships and drive strategic engagement for enterprise customers.
- •You will collaborate with customer teams on Sysdig deployments, architecture, and best practices, ensuring they unlock the full value of the platform.
- •Key Responsibilities Own executive-level relationships and strategic engagement for enterprise customers.
- •Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
- •Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints.
- •Develop deep knowledge of customer environments to identify risks and opportunities.
- •Lead hands-on workshops to help customers unlock platform value.
- •Requirements 5+ years in Customer Success, Solutions Engineering, or related roles at a SaaS or cybersecurity company.
- •Proven experience managing enterprise customer relationships and navigating complex organizations.
- •Hands-on experience installing and troubleshooting solutions on Kubernetes.
- •Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
- •Experience with scripting and API integration.
Required skills
KubernetesAWSAzureGoogle CloudPythonBashGitLinuxDockerCI/CDHelmTerraformREST API
Domain expertise
cybersecuritydeveloper-tools
Benefits & perks
Extra days off, 401(k) Retirement Savings Plan with a 3% company match, Maternity and Parental Leave, Mental health support, Full health benefits package
Tech stack
KubernetesAWSAzureGoogle CloudPythonJavaScriptBashGitLinuxDockerCI/CDHelmTerraformREST API
