Care Coordinator
Sword HealthVirtual Physical company
PortoMid
Khosla Ventures
General Catalyst
Sapphire Ventures
BOND
Transformation Capital
Armilar Venture Partners
Operations & Strategy
About the role
TL;DR
Support users with back pain, guide them through digital therapy, and manage administrative tasks.
- •As a Care Coordinator at Sword Health, you will be at the heart of our service, supporting users with back pain daily.
- •You will guide them through our app, ease their anxieties, and ensure they receive the best possible care.
- •Key Responsibilities Support users with back pain via phone, email, or chat, addressing their concerns and guiding them through the app.
- •Diligently document patient data and share key insights with the team.
- •Act as a professional point of contact for doctors and health insurance companies to resolve administrative and billing questions.
- •Guide new users through their digital therapy journey and ensure smooth app usage.
- •Resolve technical issues or escalate them to the development team.
- •Requirements Apprenticeship or degree in the healthcare sector.
- •At least 2 years of professional experience in customer service.
- •Full-time availability.
- •Excellent communication and interpersonal skills.
- •Strong analytical and problem-solving skills.
- •Good understanding of technology and digital therapy.
- •Experience with ticketing software (e.g., Zammad or HubSpot).
- •Excellent written and spoken German (C2) and advanced English (B2/C1).
Required skills
HubSpot
Nice-to-have skills
JiraConfluenceSlack
Domain expertise
healthtech
Tech stack
HubSpotJiraConfluenceSlack