Partnerships and Customer Success Manager (Contractor)
SunoGenerative AI company
New York, United States$100K - $115KMid
Menlo Ventures
NVentures
Lightspeed Venture Partners
Hallwood Media
Matrix
Nat Friedman
Sales & Account ManagementNew
About the role
TL;DR
Manage partner relationships, onboarding, and success for Suno's creative entertainment platform.
- •Suno is building its relationships with partners to create new and unique musical experiences.
- •This role will own the operational and relationship layer, onboarding partners, helping them explore product usage, gathering feedback, and creating repeatable processes.
- •You'll work closely with Growth, Commercial Strategy, Product Management, and Product Marketing.
- •Key Responsibilities Design and run onboarding for beta partners, creating repeatable processes.
- •Serve as the primary day-to-day contact for partners, coordinating issue resolution.
- •Manage program logistics and tracking, improving existing partner trackers.
- •Build strong relationships with partners and drive adoption, monitoring usage.
- •Collect and synthesize partner feedback into actionable input for Product and Marketing.
- •Requirements 4+ years in customer success, partner operations, technical account management, or program management.
- •Experience owning post-sale relationships end to end.
- •Technical fluency to be credible with a technical audience.
- •Strong project management and organizational skills.
- •Ability to create lightweight process and materials where none exist.
Required skills
Customer SuccessProgram ManagementProject ManagementCustomer Onboarding
Domain expertise
entertainment-musicdeveloper-tools
Tech stack
GitLinuxJiraConfluenceNotionSlackAirtableExcelPowerPoint
