Sales Support Specialist
TwilioCloud Communications company
United States$65,000 - $105,000Mid
Union Square Ventures
Bessemer Venture Partners
Redpoint Ventures
Draper Fisher Jurvetson (DFJ)
Fidelity
T Rowe Price
Sales & Account ManagementNew
About the role
TL;DR
Support Account Executives by managing operational aspects of the sales cycle.
- •Twilio is seeking a Sales Support Specialist to join the Strategic Sales team.
- •This role is crucial for operational aspects supporting Account Executives, acting as a liaison between various internal functions to ensure a smooth sales cycle.
- •Key Responsibilities Serve as an internal liaison for billing, deal strategy, legal, and security requests.
- •Facilitate smooth sales processes by working with Deal Desk, Contracts, Legal, and Pre-Sales.
- •Build pricing and deal workflows, mastering internal pricing tools.
- •Create and manage order forms, amendments, and signatures, ensuring accuracy of proposals.
- •Handle CPQ workflows and convert them into customer-facing quotes.
- •Prepare for sales meetings and conduct background account research.
- •Maintain team-level trackers for cross-functional challenges and work towards their resolution.
- •Requirements 2+ years of sales operations, Deal Desk, or customer success/account management experience.
- •Proficiency with Google Sheets and Excel.
- •Experience working within Salesforce CRM.
- •Results-driven, detail-oriented, and collaborative with a "can do" attitude.
- •Basic understanding of enterprise organizational functions.
Required skills
SalesforceExcelSales OperationsCustomer SuccessAccount Management
Nice-to-have skills
TableauLooker
Domain expertise
telecom
Benefits & perks
equity, bonus, health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave
Tech stack
SalesforceExcel
