Senior Customer Success Manager, North America
StravitoKnowledge Management company
Remote$110,000 - $129,000 per annumSenior
Endeit Capital
HenQ
Creades
Inventure
Sales & Account ManagementNew
About the role
TL;DR
Drive customer engagement and value for enterprise clients in North America.
- •Stravito is seeking a Senior Customer Success Manager to drive engagement and value for enterprise clients, primarily in the US.
- •This role involves managing customer relationships, understanding user needs, and collaborating with internal teams to ensure customer success.
- •Key Responsibilities Manage and develop a portfolio of enterprise customers (B2B).
- •Engage with stakeholders to understand drivers of user value and engagement.
- •Identify patterns and synergies between end-user use cases to drive business growth.
- •Proactively share customer learnings and insights with the Stravito team.
- •Requirements 5+ years of experience as an enterprise Customer Success Manager, managing complex Fortune 1000 accounts.
- •Strong customer mindset and business orientation.
- •Ability to thrive in start-up and remote-first environments.
- •Excellent interpersonal and communication skills.
- •Fluency in English, both spoken and written.
Required skills
Customer SuccessAccount ManagementB2B SalesEnterprise Sales
Nice-to-have skills
LLMs
Domain expertise
aiproductivity
Benefits & perks
company events, competitive compensation package
Tech stack
LLMs
