Customer Success Manager
SourcegraphCode Search company
United States$96,640 - $120,800Mid
Andreessen Horowitz
Craft Ventures
Sequoia Capital
Redpoint Ventures
Insight Partners
Geodesic Capital
Sales & Account ManagementNew
About the role
TL;DR
Manage enterprise and commercial accounts, driving adoption and customer value.
- •You'll play a meaningful role on a small, high-performing Customer Success team at a pivotal moment.
- •As a CSM at Sourcegraph, you'll manage a book of 20 enterprise and commercial accounts, helping developers get real, measurable value out of our products.
- •You'll own the post-sales relationship end to end, driving adoption, surfacing risk, and getting customers healthy for renewal and expansion.
- •Key Responsibilities Own regular cadences with customers, understanding use cases, building value maps, and tracking adoption health scores.
- •Identify customers needing more support, trending toward risk, and prioritize accordingly.
- •Lead product trainings and basic demos independently.
- •Partner with Named AEs on accounts nearing renewal or showing expansion signals.
- •Requirements Customer-facing experience (CSM, account management, account coordination, technical support, solutions consulting, or similar).
- •Prior experience in a technical SaaS environment.
- •Demonstrated comfort presenting to customers or technical audiences.
Required skills
Customer SuccessAccount ManagementPresentation Skills
Domain expertise
developer-tools
Benefits & perks
Equity, Generous perks & benefits
Tech stack
PythonJavaScriptTypeScriptGoSQLBashReactNode.jsAWSGoogle CloudAzureTerraformDockerKubernetesGitLinuxJiraConfluenceFigmaPostmanGitLab CICircleCIAnsibleChefPuppetPrometheusGrafanaDatadogNew RelicPagerDuty
