Manager, Customer Success Engineering
SonarSourceStatic Code company
Austin, United StatesManager
General Catalyst
Insight Partners
Advent International
Permira
Fongit
Sales & Account Management
About the role
TL;DR
Manage a Customer Success Engineering team, driving customer outcomes and technical excellence.
- •Sonar is seeking a Manager, Customer Success Engineering to build and lead their Austin CSE Hub.
- •This role is crucial for driving customer outcomes and ensuring technical health and product adoption.
- •Key Responsibilities Build and lead the Austin CSE Hub, including recruitment, onboarding, and team development.
- •Drive customer outcomes by owning technical health, product adoption, and value realization metrics.
- •Coach and develop the team through regular 1:1s, career development conversations, and performance reviews.
- •Establish hub operations, defining workflows and collaboration rhythms.
- •Partner cross-functionally with Sales, Product, and Support leadership.
- •Requirements 8+ years of experience in Solutions Engineering, Customer Success Engineering, or similar customer-facing technical roles.
- •At least 3 years in a people management or team lead capacity.
- •Proven track record of building and scaling high-performing technical teams.
- •Deep technical fluency in modern software development practices (CI/CD, DevSecOps, Agentic/AI-assisted SLDC).
- •Exceptional leadership and coaching skills.
Required skills
CI/CDPythonJavaScriptTypeScriptJavaGoBash
Domain expertise
developer-toolsai
Tech stack
CI/CDPythonJavaScriptTypeScriptJavaGoBashDockerKubernetesAWSGoogle CloudAzureGitLinuxJiraConfluenceSlack