Enterprise Customer Success Manager
SnappyHRTech company
United States$85,000–$100,000Mid
83North
GGV Capital
Hearst Ventures
Saban Ventures
Qumra Capital
Notable Capital
Sales & Account Management
About the role
TL;DR
Drive customer retention and growth for enterprise clients, leveraging AI and relationship management.
- •Snappy is seeking an Enterprise Customer Success Manager to drive retention, growth, and measurable outcomes for its Enterprise customer segment.
- •This role involves owning customer health and revenue performance across the entire customer journey, collaborating with internal teams, and partnering with Account Management to build employee recognition programs.
- •Key Responsibilities Manage a book of Enterprise customers, directly impacting NRR and retention.
- •Build and grow strategic, long-term relationships with multiple customer stakeholders.
- •Onboard and activate new customers, conduct cadence calls, and identify upsell opportunities.
- •Lead executive business reviews and drive retention campaign outreach.
- •Leverage AI tools and internal reporting to analyze customer data and prioritize actions.
- •Requirements Bachelor's degree or equivalent practical experience. 5+ years of experience in a customer-facing SaaS/tech role.
- •Proven success as a Customer Success Manager or Account Manager managing a book of business.
Required skills
Customer SuccessAccount ManagementB2B Sales
Benefits & perks
Free healthcare, including vision and dental, Generous 401k match, Flexible PTO, Paid family leave, Snappy Summer Fridays, Snappy gifts for employee recognition and appreciation
Tech stack
Customer Success