Supervisor(a) de Customer Success (SaaS)
SkydropXE-commerce Logistics company
CuritibaManager
Y Combinator
FJ Labs
645 Ventures
Base10 Partners
Cometa Systems
Sierra Ventures
Sales & Account Management
About the role
TL;DR
Supervise a Customer Success team for a SaaS product, focusing on process improvement and team development.
- •Skydropx is seeking a Customer Success Supervisor to lead a team focused on their SaaS product.
- •This role involves structuring playbooks, processes, and metrics to support team development and company growth.
- •Key Responsibilities Map processes, identify bottlenecks, and document playbooks.
- •Supervise a team of 4, focusing on development and feedback.
- •Promote a problem-solving culture and strategic vision within the team.
- •Act as a liaison between the team and other company departments.
- •Monitor key metrics such as Churn, LTV, and NRR.
- •Requirements Experience in Customer Success and People Management.
- •Experience with SaaS products.
- •Analytical thinking and problem-solving skills.
- •Structured communication skills.
- •Higher education degree (completed or in progress).
Required skills
Customer SuccessHubSpotSQLPythonJavaScript
Domain expertise
logistics
Tech stack
HubSpotPythonJavaScriptSQL
