Senior Manager, Customer Success Management - EMEA/APJ
ChainguardSoftware Supply company
United Kingdom£150,000Manager
Kleiner Perkins
IVP
Redpoint Ventures
Lightspeed Venture Partners
Sequoia Capital
Spark Capital
Sales & Account ManagementNew
About the role
TL;DR
Lead and manage a team of Customer Success Managers for Enterprise clients.
- •Chainguard is seeking a Senior Manager of Customer Success Management to lead a team focused on driving customer value and retention for Enterprise clients across EMEA and APJ.
- •This role involves building and mentoring a high-performing team, developing segment-specific strategies, and ensuring consistent customer engagement.
- •Key Responsibilities Build, lead, and mentor a team of CSMs supporting Enterprise customers.
- •Define and execute segment-specific strategies for customer success.
- •Drive customer adoption, retention, and expansion through data-informed engagement.
- •Act as the voice of the customer to influence product and go-to-market strategy.
- •Requirements 4+ years of experience in Customer Success or related fields.
- •Prior people management experience with a track record of developing high-performing teams.
- •Experience supporting Enterprise customer segments and high-touch customer success models.
- •Strong operational mindset with experience building or optimizing processes.
- •Currently located in the United Kingdom.
Required skills
Customer SuccessAccount ManagementEnterprise SalesCRMCustomer OnboardingSalesforceHubSpot
Domain expertise
developer-toolscybersecurity
Benefits & perks
Remote work, Equity, Health insurance, Flexible Time Off, Paid Parental Leave
Tech stack
Customer SuccessAccount ManagementSalesforceHubSpotCRM
