Senior Technical Account Manager
SemgrepApplication Security company
London, United KingdomSenior
Menlo Ventures
Felicis Ventures
Lightspeed Venture Partners
Redpoint Ventures
Sequoia Capital
Harpoon Ventures
Sales & Account Management
About the role
TL;DR
Drives implementation and adoption of Semgrep for key customers.
- •The Senior Technical Account Manager (TAM) is a critical role that services Semgrep’s most important customers.
- •Our TAMs drive the implementation and on-going adoption of Semgrep for their book of business.
- •Key Responsibilities Host monthly check-in’s with customers to understand their successes and challenges Create personalized success plans for customers to ensure they grow the value of using our platform Partner with Sales to host executive business reviews with practitioners and the executive buyers Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests De-escalate urgent issues that may introduce churn risk Requirements 5+ years of experience working in a customer facing role
- •prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
- •Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts Excellent written and verbal communication skills with the ability to influence with an executive presence Familiarity with Web Application Security concepts including OWASP Top 10.
Required skills
Customer ServiceStrategic PlanningTechnical LeadershipEngineering Management
Nice-to-have skills
CI/CDGitHub ActionsGitLab CICircleCIJenkins
Domain expertise
cybersecurity
