Customer Success Manager, Mid-Market
SecfixSecurity Compliance company
RemoteMid
Octopus Ventures
Bayern Kapital
Neosfer
Alstin Capital
Sales & Account Management
About the role
TL;DR
Own and grow a portfolio of mid-market customers in the DACH region.
- •We're hiring a Mid-Market Customer Success Manager to own and grow a portfolio of higher-value, more complex customers in the DACH region.
- •Key Responsibilities Own a portfolio of mid-market customers and be fully accountable for renewals and expansion Own the end-to-end implementation of compliance frameworks with your customers, guiding them from onboarding through audit readiness Build and maintain clear account plans for priority customers Run structured renewal cycles, including pricing, scope, and procurement discussions Proactively identify upsell and expansion opportunities and drive them to close Requirements 4+ years of experience as a Customer Success Manager in a B2B SaaS company, ideally between seed and series B stage Proven ownership of renewals and expansion, not just relationship management Comfortable managing longer cycles, complex stakeholders, and high expectations Confident handling tough renewal and commercial conversations
Required skills
Customer SuccessAccount Management
Nice-to-have skills
Compliance ManagementRisk Management
Domain expertise
cybersecurity
Benefits & perks
Remote Work, Competitive Salary, Equity, Mentorship, Development Budget, Home office Budget, Holidays, Health Insurance, Annual Retreat, Company Events, Tech Equipment
