Customer Success Manager
SecfixSecurity Compliance company
RemoteMid
Octopus Ventures
Bayern Kapital
Neosfer
Alstin Capital
Sales & Account Management
About the role
TL;DR
Manage customer lifecycle and ensure high service and support.
- •Manage the customer lifecycle from day 1 through renewal, ensuring high service and support.
- •Key Responsibilities Drive customer adoption and ensure successful onboarding to increase customer retention and revenue.
- •Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey.
- •Onboard and support Secfix customers through the lifecycle of their certification journey.
- •Requirements English (fluent) and German (C2) Great time management and organisational skills Excellent communication skills
Required skills
Customer ServiceCustomer SuccessCustomer OnboardingProject Management
Nice-to-have skills
Notion
Benefits & perks
Remote Work, Competitive Salary, Equity, Holidays, Health Insurance, Development Budget, Workspace Budget, Annual Retreat, Tech Equipment, Company Events, Mentorship