Senior Customer Success Manager
OneTrustCybersecurity company
Toronto, CanadaSenior
Insight Partners
Coatue
TCV
SoftBank Vision Fund
Franklin Templeton
Generation Investment Management
Sales & Account ManagementNew
About the role
TL;DR
Manage strategic customer relationships to ensure satisfaction, adoption, and revenue growth.
- •OneTrust is seeking a Senior Customer Success Manager to join their Customer Experience team.
- •In this role, you will act as a trusted advisor for strategic customers, ensuring their satisfaction and maximizing value from OneTrust's platform.
- •You will focus on revenue retention and growth through alignment, adoption, and world-class customer engagement.
- •Key Responsibilities Manage a portfolio of strategic customers, ensuring their success from onboarding to renewal.
- •Act as the primary contact and trusted advisor, guiding customers through their journey with OneTrust.
- •Drive adoption and ensure customers derive maximum business value from the platform.
- •Collaborate with Sales, Product, Engineering, and Consulting teams to provide exceptional support.
- •Deliver business reviews and communicate ROI to customer stakeholders, including executive teams.
- •Requirements 5-6+ years in a client-facing role (CSM, professional services, or technical consulting).
- •Proven success in building relationships with customer stakeholders at all levels, including C-suite.
- •Excellent communication and presentation skills, with the ability to chair meetings and host webinars.
- •Experience managing Enterprise and Strategic customers.
- •Familiarity with SaaS solutions and a demonstrated technical aptitude.
Required skills
Customer SuccessAccount ManagementSalesforceGreenhouseCustomer OnboardingImplementation ManagementEnterprise Sales
Benefits & perks
Comprehensive healthcare coverage, Flexible PTO, Equity RSUs, Annual performance bonus opportunities, Retirement account support, 14+ weeks of paid parental leave, Career development opportunities, Company-paid privacy certification exam fees
Tech stack
SalesforceGreenhouse