Customer Success Manager - Nordics & Benelux
OneTrustCybersecurity company
Amsterdam, NetherlandsMid
Insight Partners
Coatue
TCV
SoftBank Vision Fund
Franklin Templeton
Generation Investment Management
Sales & Account ManagementNew
About the role
TL;DR
Serve as a strategic advisor to enterprise customers, maximizing their OneTrust investment value.
- •We are looking for a Customer Success Manager to join our Customer Experience team.
- •In this role, you will serve as a strategic advisor to a portfolio of enterprise customers, helping them maximize the value of their OneTrust investment and achieve their business objectives.
- •Key Responsibilities Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor.
- •Act as the advocate and advisor to help your customers navigate OneTrust.
- •Deliver business reviews to communicate strategically with your customers and their executive teams.
- •Manage an account portfolio to a Net ARR outcome: balance retention and growth.
- •Requirements 3-4+ years in a client-facing role within a CSM, professional services, or technical consulting role.
- •Effective customer-facing communication skills.
- •Experience working with multiple stakeholders within a customer.
- •Excellent verbal and written communication skills.
Required skills
Customer SuccessAccount ManagementSalesforceProject ManagementCustomer OnboardingImplementation Management
Domain expertise
productivity
Benefits & perks
Comprehensive healthcare coverage, Flexible PTO, Equity RSUs, Annual performance bonus opportunities, Retirement account support, 14+ weeks of paid parental leave, Career development opportunities, Company-paid privacy certification exam fees
Tech stack
PythonJavaScriptReactNode.jsSQLAWSDockerKubernetesCI/CDGitLinuxJiraConfluenceSalesforce