Founding Enterprise Account Manager
Recall.aiConversation Intelligence company
San Francisco, United StatesSenior
Bessemer Venture Partners
HubSpot Ventures
Salesforce Ventures
Y Combinator
Ridge Ventures
Industry Ventures
Sales & Account Management
About the role
TL;DR
Own and grow strategic accounts at Recall.ai, ensuring deployment and retention.
- •We're looking for a Founding Account Manager to own and grow our most strategic accounts.
- •Reporting directly to the VP of Sales, you'll be the first dedicated AM at Recall.ai, responsible for making sure our biggest customers deploy, expand, and stay.
- •Key Responsibilities Report to the VP of Sales; own a portfolio of 10-15 strategic accounts (high ACV, underdeployed, or competitively exposed) Get Salesforce, HubSpot, and Fireflies to full deployment.
- •Navigate internal politics, unblock engineering teams, make the integration ship.
- •Build a 90-day churn early warning system from scratch.
- •Own the signals, the cadences, the process Stay close enough to accounts to catch competitive threats before they become decisions Turn top account usage patterns into a replicable playbook for other strategic accounts Requirements 4-7 years in a technical, customer-facing role.
- •SE -> AM, CSM -> AM, or equivalent at a dev-tools or API company Commercial ownership: you've had a renewal quota, expansion target, or NRR goal Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out A specific story about an account you saved before it flagged at-risk Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
Required skills
SalesforceHubSpotAccount ManagementCustomer Success
Tech stack
SalesforceHubSpot
