Senior Scaled Customer Activation Manager, Canada
RampCorporate Cards company
Toronto, CanadaSenior
Founders Fund
Coatue
D1 Capital Partners
Thrive Capital
General Catalyst
Stripe
Sales & Account Management
About the role
TL;DR
Drive customer activation and success for self-service accounts at scale.
- •{"about_the_role": "Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.
- •The Scaled Customer Success team owns the onboarding, activation, and growth of Ramp's self-service customers, with a significant bet on untapped potential in these accounts.
- •As an early member, you'll help build and refine the International Customer Success team and define the scaled customer implementation motion.", "key_responsibilities": ["Become an expert in Ramp's products to drive efficient onboarding of new customers at scale.", "Directly own micro-SMB and SMB accounts, ensuring full onboarding within 60 days and <2 calls.", "Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.", "Partner with the Product team to ensure customer feedback is heard and prioritized.", "Identify opportunities to automate and scale the onboarding process."], "requirements": ["Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization.", "Exceptional project management and time management skills.", "Excellent verbal and written communication skills.", "Desire for ownership and growth in the role.", "Proven track record meeting weekly or monthly KPIs.", "Experience owning a high-volume book of business of 100+ customers at a time."]}
Required skills
Customer SuccessCustomer OnboardingImplementation ManagementProject ManagementSales OperationsB2B SalesAccount ManagementCRMBusiness OperationsProduct Operations
Domain expertise
fintechproductivity
Benefits & perks
Flexible PTO, Centralized home-office equipment ordering, Health and wellness stipend, Budget for intra-office travel, Weekly coffee stipend, Group medical, dental, and vision coverage through Sun Life, Life, AD&D, and disability coverage, Fertility drug coverage (up to $4,000 lifetime), Group Retirement Plan with employer match (RRSP + DPSP), Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay, Employee Assistance Program and virtual care through Lumino Health
Tech stack
PythonJavaScriptTypeScriptNode.jsReactVue.jsAngularNext.jsSvelteHTMLCSSTailwindReduxGraphQLjQueryBootstrapSassMaterial UIChakra UIWebpackVitePandasNumPySparkAirflowdbtTableauPower BILookerSnowflake
