Manager, Engagement Management, Strategic
ProfoundAI Marketing company
New York, United States$195,000 - $260,000Manager
Lightspeed Venture Partners
Sequoia Capital
Kleiner Perkins
Evantic
Saga Ventures
South Park Commons
Sales & Account ManagementNew
About the role
TL;DR
Lead and develop senior Engagement Managers for Profound's strategic customer relationships.
- •Profound is seeking a Manager, Engagement Management, Strategic to lead a team of senior Engagement Managers.
- •This role involves managing Profound's most critical customer relationships and shaping how leading brands navigate AI search.
- •Key Responsibilities Lead, coach, and develop a team of senior Engagement Managers.
- •Own team-level retention, adoption, and expansion metrics for strategic accounts.
- •Establish and refine engagement methodologies and processes for complex customers.
- •Serve as the senior escalation point for high-priority customer situations.
- •Collaborate with Sales, Account Management, Product, and Engineering leadership.
- •Requirements 7+ years of experience in customer success, account management, or consulting, with at least 2 years managing a team.
- •Experience owning strategic, enterprise-level customer relationships.
- •Proven track record of building and scaling customer-facing teams.
- •Excellent communication skills and executive presence.
- •Strong operational mindset and experience designing scalable processes.
Required skills
Strategic PlanningLLMsExecutive PresenceBusiness Operations
Nice-to-have skills
Product ManagementEngineering ManagementSalesAccount Management
Domain expertise
aimartech
Tech stack
LLMs