Head of Customers
PointFiveAI Efficiency company
New York, United States$240,000 - $285,000Director
Accel
Salesforce Ventures
Entrée Capital
Sales & Account Management
About the role
TL;DR
Lead post-sales organization to maximize customer retention and drive growth.
- •PointFive is seeking a visionary and execution-oriented Head of Customers to lead its post-sales organization, including Customer Success, Technical Support, and Professional Services.
- •This role is critical for maximizing customer retention, accelerating product adoption, and delivering world-class support to enterprise clients.
- •Key Responsibilities Architect a unified customer experience across Customer Success, Technical Support, and Professional Services.
- •Drive customer retention and expansion through robust health score tracking and proactive risk mitigation.
- •Standardize customer success and support delivery frameworks for consistent, enterprise-grade experiences.
- •Build and scale the Professional Services offering from the ground up.
- •Champion the voice of the customer to Product and Engineering teams.
- •Requirements 7+ years of progressive leadership experience in B2B SaaS customer-facing organizations.
- •Deep understanding of public cloud environments (AWS, Azure, GCP), cloud billing, FinOps, or infrastructure management.
- •Demonstrated ability to build data-driven retention models and manage operational budgets.
- •Outstanding cross-functional orchestration and executive communication skills.
Required skills
Customer SuccessAccount ManagementB2B SalesAWSGoogle CloudAzureSalesforceHubSpot
Domain expertise
developer-toolsaiproductivity
Benefits & perks
Health insurance, Dental insurance, Vision insurance, Equity, Generous PTO, 401K, Meal benefits, Commuter benefits
Tech stack
AWSGoogle CloudAzureSalesforceHubSpot