H
Head of Customer - DACH
HawkAnti-Money Laundering company
Munich, GermanyDirector
Sands Capital
DN Capital
One Peak
Macquarie Capital
Rabobank
BlackFin Capital Partners
Sales & Account Management
About the role
TL;DR
Lead customer success and commercial outcomes for the DACH region, contributing to a global operating model.
- •Hawk is seeking a Head of Customer for the DACH region to lead a team of Customer Value Partners, Data Scientists, and Implementation Consultants.
- •This role involves owning customer outcomes, contributing to the global operating model, and driving regional commercial success.
- •Key Responsibilities Own the regional commercial outcome, driving GRR and NRR.
- •Contribute to and roll out Hawk's global customer operating model.
- •Lead and grow a cross-functional regional team.
- •Act as the last line of defense on customer escalations.
- •Partner with Sales to build credibility and scope engagements.
- •Requirements 10+ years leading professional services or delivery organizations in B2B enterprise software.
- •Experience contributing to or rolling out services operating models.
- •Track record of owning and hitting commercial numbers (GRR, NRR, revenue, or bookings).
- •Experience managing teams through escalations.
- •Fluent in German and English.
Required skills
SalesforceHubSpotExcelPowerPoint
Domain expertise
fintechcybersecurity
Tech stack
PythonJavaScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceSalesforceHubSpotExcelPowerPoint