Customer Success Manager - B2B SaaS
PirrosConstruction Design company
Los Angeles, United StatesMid
Y Combinator
FundersClub
Elephant Partners
PlanGrid
Twenty Two Ventures
Sales & Account Management
About the role
TL;DR
Manage customer relationships and ensure long-term adoption and satisfaction.
- •This role involves managing customer relationships, onboarding, and ensuring long-term adoption and satisfaction.
- •Key Responsibilities Own a book of Pirros B2B SaaS customers as their main post-sale point of contact Lead Pirros onboarding, training, deployment, and ongoing adoption Build strong customer relationships and understand each account’s goals, workflows, and success criteria Monitor Pirros account health using usage data, customer feedback, engagement, and support trends Identify churn risk early and create clear action plans to improve adoption and satisfaction Requirements 3+ years of experience in B2B SaaS Customer Success, Account Management, or Implementation Proven ability to manage customer relationships across onboarding, adoption, retention, and expansion Strong communication skills, both written and verbal Highly organized and detail-oriented, with the ability to manage multiple accounts and priorities at once Strong problem-solving and de-escalation skills
Required skills
Customer SuccessAccount ManagementOnboardingRisk Management
Nice-to-have skills
HubSpotSalesforce
Benefits & perks
equity, health insurance, unlimited PTO
