Enterprise Customer Success Manager
ParkadeParking Management company
RemoteSenior
MassMutual Ventures
CRV
Navitas Capital
9Yards Capital
Box Group
Heartland Ventures
Sales & Account Management
About the role
TL;DR
Owns post-sales lifecycle for enterprise accounts, driving adoption, retention, and growth.
- •Parkade is a B2B2C SaaS platform modernizing private parking for apartments, mixed-use, and offices.
- •We are in hypergrowth and seeking a Customer Success Manager to own the post-sales lifecycle for enterprise accounts.
- •Key Responsibilities Drive account growth and revenue expansion.
- •Own retention and customer delight, monitoring account health and proactively intervening to address churn risk.
- •Develop quarterly business reviews and success plans demonstrating ROI.
- •Serve as the voice of the customer to drive product innovation.
- •Requirements 5+ years of enterprise B2B SaaS customer success management with portfolio ownership of $500K+ ARR.
- •Property management or PropTech industry experience.
- •Proven track record driving net revenue retention above 110%.
- •Executive relationship management with enterprise Directors and VP-level stakeholders.
- •Implementation and onboarding program management for technical software deployments.
Required skills
Enterprise SalesSQLExcelPowerPointProject ManagementCustomer OnboardingImplementation Management
Nice-to-have skills
Airtable
Domain expertise
proptech
Tech stack
SQLAirtableExcelPowerPoint
