Deployment Strategist
ParadigmAI-powered Spreadsheet company
San Francisco, United StatesMid
Y Combinator
General Catalyst
Soma Capital
Arash Ferdowsi
Harrison Chase
Eoghan McCabe
Operations & StrategyNew
About the role
TL;DR
Own customer success operations and grow into account ownership.
- •We're looking for an exceptional operator to help every Paradigm customer succeed, starting by taking the operational load off our founding team and growing into full account ownership.
- •Key Responsibilities Own onboarding logistics for new pilots, including kickoff scheduling, account setup, and getting customer teams productive fast Track every pilot against its agreed success criteria and flag risks early Serve as first-line triage for customer questions and issues, resolving what you can and escalating what you can't so nothing slips Build the repeatable playbooks and templates that turn our bespoke motion into something scalable Grow into owning a book of accounts, leading check-ins, renewals, and the customer relationship end-to-end Requirements Experience in a client-facing role such as consulting, deployed engineering, account management, implementation, customer success, or operations Exceptional organizational skills and attention to detail Excellent written and verbal communication, comfortable with sophisticated enterprise customers A fast learner who can get genuinely fluent in a technical product and explain it clearly High comfort operating in fast-moving, ambiguous environments where priorities shift frequently
Required skills
Customer SuccessAccount ManagementProject ManagementImplementation ManagementCustomer OnboardingOrganizational DesignOrganizational Development
Nice-to-have skills
Product ManagementAgileProduct Analytics
Domain expertise
productivityai
Tech stack
PythonJavaScriptExcelPowerPointGoogle AnalyticsNotionSlackAirtablePostgreSQLMySQLMongoDBRedisElasticsearchDynamoDBAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDGitHub ActionsJenkinsArgoCDHelmGitLab CICircleCIAnsibleChefPuppet